Todo el Mundo Privacy Notice

What information we collect, use, and why

Student education and welfare

We collect or use the following information for student education and welfare:

• Names and contact details for students/children

• Names and contact details for parents, guardians or carers

• Gender

• Next of kin and emergency contact information

• Dietary requirements (including vegetarian, vegan, gluten free and religious requirements)

• Payment details and financial information including transactions

• Special Educational Needs and Disabilities (SEND) or additional support information

• Welfare information (including relevant family or home life circumstances where necessary)

• Photographs

• Attendance and reason for absence data

• Account access information

• Exam results and qualifications

• Information relating to compliments and complaints

• Exclusion, suspension and behavioural information

Special category information

We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:

• Health information

 

Dealing with queries, complaints or claims

We collect or use the following personal information:

• Names and contact details

• Addresses

• Payment details

• Account login or user information

• Purchase or service history

• Relevant information from previous investigations

• Financial transaction information

• Correspondence

• Attendance and reason for absence data

 

Information updates or marketing purposes

We collect or use the following information:

• Names and contact details

• Addresses

• Marketing preferences

• Photographs (where consent has been provided)

• Website user journey information

• IP addresses

• Records of consent, where appropriate

For more information about how we use cookies and website analytics, please see our Cookie Policy.

 

Recruitment purposes

We collect or use the following information:

• Contact details (name, address, telephone number, personal email address)

• Date of birth

• National Insurance number

• Copies of passports or other photo ID

• Employment history

• Education history (qualifications)

• Right to work information

• Details of any criminal convictions (eg DBS checks)

Special category information (recruitment)

• Health information

 

To comply with legal requirements

We collect or use the following information:

• Identification documents

• Health and safety information

• Criminal offence data (including DBS checks)

• Safeguarding information

• Any other personal information required to comply with legal obligations

Special category information (legal compliance)

• Health information

 

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Your rights include:

• The right of access

• The right to rectification

• The right to erasure

• The right to restriction of processing

• The right to object

• The right to data portability

• The right to withdraw consent (where consent is used)

If you make a request, we will respond without undue delay and within one month.

To exercise your rights, please contact us using the details above.

 

Our lawful bases for the collection and use of your data

Student education and welfare

Consent – where you have given clear permission (for example, photographs or certain health information).

Legitimate interests – we have a legitimate interest in collecting and using personal information about our students (and parents or carers where applicable) in order to operate our language school safely, efficiently and to a high educational standard.

This includes processing contact details, enrolment information, attendance records, learning progress information and relevant administrative records to:

• Deliver Spanish language tuition

• Monitor student progress and engagement

• Communicate important updates about classes and schedules

• Ensure appropriate safeguarding and welfare support

• Manage internal administration and improve our services

This processing is necessary to provide effective education and ensure student welfare. Students and parents would reasonably expect us to use their information for these purposes when enrolling in our courses.

 

Dealing with queries, complaints or claims

Consent
Contract
Legal obligation
Legitimate interests

Our legitimate interests include establishing, exercising or defending legal claims, managing complaints, resolving disputes and protecting the legal rights of our school, staff and students.

 

Information updates or marketing

Consent

We send marketing communications only to individuals who have actively opted in to receive them. Consent can be withdrawn at any time.

 

Recruitment

Contract
Legal obligation
Legitimate interests

 

To comply with legal requirements

Legal obligation

Legitimate interests

Our legitimate interest in processing personal information for legal obligations is to ensure that we comply with laws and regulations affecting our school, tutors and students. This includes maintaining accurate financial records, meeting safeguarding requirements, fulfilling health and safety obligations and responding to lawful requests from authorities.

 

Where we get personal information from

• Directly from you

• Parents or carers

• Other education establishments

• Private nurseries and daycare settings (for operational and safeguarding purposes)

 

How long we keep information

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, safeguarding and reporting requirements.

Our typical retention periods are:

Student enrolment records, assessments, attendance records and class registers -Up to 6 years after a student’s last attendance.

Safeguarding records - Up to 6 years after the student’s last attendance, unless a longer period is required due to the nature of the concern.

Medical and SEN information - For the duration of enrolment and up to 6 years afterwards, unless safeguarding requires longer retention.

Financial records - At least 6 years in line with UK tax and accounting requirements.

Tutor and contractor information
We collect and process personal information about self-employed tutors and contractors for recruitment, safeguarding, contractual and payment purposes. We retain tutor information for up to 6 years after the end of their engagement in line with legal, safeguarding and accounting requirements.

Email correspondence

• General client correspondence: up to 6 years

• Direct enquiries not resulting in enrolment: up to 12 months

Marketing and consent records
Retained until consent is withdrawn or reviewed periodically.

Photographs and videos
Where we have consent, we may retain images for promotional and archival purposes. We review images periodically and aim to use recent material. Consent can be withdrawn at any time, although it may not always be possible to remove images already published in printed materials or historic publications.

We may retain information for longer where necessary to establish, exercise or defend legal claims.

 

Security

We implement appropriate technical and organisational security measures to protect personal information from unauthorised access, loss, misuse or alteration.

 

Who we share information with

• Organisations we need to share information with for safeguarding reasons

• Organisations we are legally obliged to share information with

 

How to complain

If you have concerns about our use of your personal data, please contact us using the details above.

You also have the right to complain to the
Information Commissioner's Office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 27 February 2026